Thank you for choosing MyMindDesigner.com for your mental health training, courses, and counseling needs. We strive to provide you with high-quality services and products. However, we understand that there may be instances where you need to initiate a return. This Return Policy outlines the guidelines and procedures for returning products purchased through our website. Please read this policy carefully before proceeding with a return.
1. Eligibility for Returns
1.1. Courses and Training Programs: Our mental health courses and training programs are typically non-returnable once accessed or downloaded. However, if you encounter technical issues that prevent you from accessing the course materials, please contact our customer support team for assistance.
1.2. Counseling Sessions: Counseling sessions that have been conducted and completed cannot be returned or refunded. If you have concerns about the counseling service you received, please reach out to our customer support team, and we will address your concerns promptly.
1.3. Physical Products: If you have purchased any physical products from our website, such as books or merchandise, you may be eligible for a return under certain conditions. Please see section 2 for more details on the return process for physical products.
2. Return Process for Physical Products
2.1. Initiating a Return: If you wish to return a physical product, you must notify us within 30 days of the original purchase date. To initiate the return process, please contact our customer support team at [customer support email] or [customer support phone number]. Please provide your order details and the reason for the return.
2.2. Condition of the Product: To be eligible for a return, the product must be in its original condition and packaging, without any signs of wear, damage, or use that would prevent it from being resold.
2.3. Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong product shipped). We recommend using a trackable shipping method to ensure the safe return of the product.
2.4. Inspection and Refund: Once we receive the returned product and verify its condition, we will process the refund. The refund will be issued using the same payment method used for the original purchase. Please allow up to [number of days] for the refund to be processed and reflected in your account.
3.1. Digital Products: As mentioned earlier, courses and training programs are generally non-returnable once accessed or downloaded. We encourage you to carefully review the course details and previews before making a purchase.
3.2. Personalized Services: Counseling sessions and any other personalized services provided by our mental health professionals are non-refundable once rendered.
4. Contact Us
If you have any questions or need further assistance regarding our Return Policy, please don’t hesitate to contact our customer support team at firstname.lastname@example.org. We are here to help you and ensure your satisfaction with our services and products.
5. Changes to the Return Policy
We reserve the right to modify this Return Policy at any time, so please review it frequently. Any changes will be posted on this page, and the date of the last update will be indicated below.
Date of last update: 15th July 2023